Processing time

    Processing time  is as follows:

 Processing timeRemark
Customer service1 - 2 DaysThe processing will be completed 24 h—48h after your initiation, and the holiday or promotion period will be extended
Logistics1 - 5 DaysAfter the customer service process, the products will be delivered to the designated logistics site within 24h-48h; according to your city, the logistics company will take 48h-120h to deliver to our warehouse, and the holiday or promotion period time will be extended
Warehouse1 - 2 DaysAfter the warehouse receive the products, we will complete your return point within 24h-48h, and the holiday or promotion period time will be extended

Refund processing time

    The refund processing time limit is as follows:

 

Fordeal refund time

Bank refund time

Where get your money

Remark
COD order1D—Wallet ( in our APP) 
Prepaid order1D15D-30DOriginal payment bank card

Because the banking system may be unstable, we will return the refund to the wallet Account when the original card fails to be returned

 

Refund Policy (South Africa)

At Fordeal, we want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help. Fordeal provides a refund-only service for you within 15 days of your order being received. You can apply for a refund within the time frame.

The process is as follows:

You can submit your refund application -> customer service system approval process -> approved if your application is valid -> refund

 

1. What is my refund method?

Your refund will be issued to your original payment method or to your Fordeal balance if that method did not work.

 

  • Fordeal Wallet: If you choose to receive your refund in your Fordeal Wallet, the funds will be available immediately after processing. You can use this balance for future purchases or withdraw it.

  • Original Payment Method: If you choose a refund to your original payment method, the time it takes for the funds to appear in your account depends on your bank or payment provider.

 

2. When can I receive the refund?

Once the refund has been approved by Fordeal, the refund time depends on your refund method and your bank.

Refund MethodFordeal Processing TimePayment Method and Bank Time
Card24 Hours7-15 work days
Apple Pay24 Hours5 work days
Google Pay24 Hours5 work days
Paypal24 Hours7  work days
Capitec24 Hours7  work days
Payflex24 Hours7  work days
Balance Wallet24 Hours/
 
3. What is ARN and how can I use it?
ARN stands for Acquirer Reference Number. In some cases, debit/credit cards will generate the ARN after the refund has been processed. 
If you have not received your refund within the time limit, you can contact the customer support to request the refund ARN. Please use the refund ARN to track the money with your bank.
 
 

Refund Policy (Brazil)

 
At Fordeal, we want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help. Fordeal provides a refund-only service for you within 15 days of your order being received. You can apply for a refund within the time frame.
 
The process is as follows:
 
You can submit your refund application -> customer service system approval process -> approved if your application is valid -> refund
 
1. What is my refund method?
 
Your refund will be issued to your original payment method or to your Fordeal balance if that method did not work.
 

  • Fordeal Wallet: If you choose to receive your refund in your Fordeal Wallet, the funds will be available immediately after processing. You can use this balance for future purchases or withdraw it.

  • Original Payment Method: If you choose a refund to your original payment method, the time it takes for the funds to appear in your account depends on your bank or payment provider.

 

2. When can I receive the refund?

Once the refund has been approved by Fordeal, the refund time depends on your refund method and your bank.

Refund MethodFordeal Processing TimePayment Method and Bank Time
Card24 Hours7-15 work days
Pix24 Hours7-15 work days
Balance Wallet24 Hours/
 
3. What is ARN and how can I use it?
ARN stands for Acquirer Reference Number. In some cases, debit/credit cards will generate the ARN after the refund has been processed. 
If you have not received your refund within the time limit, you can contact the customer support to request the refund ARN. Please use the refund ARN to track the money with your bank.

 

Refund Policy (Mexico)

 
At Fordeal, we want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help. Fordeal provides a refund-only service for you within 15 days of your order being received. You can apply for a refund within the time frame.
 
The process is as follows:
 
You can submit your refund application -> customer service system approval process -> approved if your application is valid -> refund
 
1. What is my refund method?
 
Your refund will be issued to your original payment method or to your Fordeal balance if that method did not work.
 

  • Fordeal Wallet: If you choose to receive your refund in your Fordeal Wallet, the funds will be available immediately after processing. You can use this balance for future purchases or withdraw it.

  • Original Payment Method: If you choose a refund to your original payment method, the time it takes for the funds to appear in your account depends on your bank or payment provider.

 

2. When can I receive the refund?

Once the refund has been approved by Fordeal, the refund time depends on your refund method and your bank.

Refund MethodFordeal Processing TimePayment Method and Bank Time
Card24 Hours7-15 work days
Paypal24 Hours7 work days
Balance Wallet24 Hours/
 
3. What is ARN and how can I use it?
ARN stands for Acquirer Reference Number. In some cases, debit/credit cards will generate the ARN after the refund has been processed. 
If you have not received your refund within the time limit, you can contact the customer support to request the refund ARN. Please use the refund ARN to track the money with your bank.