| Policy Applied | Can Apply for free return within 15 days after receiving |
| Category | Men shoes/women shoes/children shoes Men bags/women bags/school bags/wallets Clothing accessories/belt/hat/glasses/watches Mobile phone case/mobile phone accessories/3C digital accessories Gamepad/Mobile game accessories Computer hardware/monitor/computer accessories Bedding/home fabric Furniture storage/household cleaning supplies Hardware Tools/Electronics Home improvement main materials/home decorations/basic building materials Outdoor/Mountaineering/Travel products Auto parts/motorcycle parts equipment Electronic storage accessories/disk/flashcard/mobile hard disk Non-branded or second-hand mobile phone/computer/tablet/Bluetooth headset |
| Return conditions | These categories support 15 days free return, pay attention when returning: The product is not washed, non-contaminated cosmetics (such as lipstick, etc.), and the sole is not damaged; if the product itself has the original packaging when returning, please ensure that the product and the accessories (shoelaces, labels) are returned inside the original packaging. |
| Policy Applied | Can Apply free return within 15 days with special goods standard |
| Category | Kitchen appliances/TV/refrigerator/washing machine/air conditioner Brand mobile phone/computer/tablet/Bluetooth headset book |
| Return conditions | 1. For brand-name products such as mobile phones/computers/tablets/Bluetooth headsets, if the disposable plastic packaging is damaged or missing, returns and exchanges are not supported; 2. For household appliances such as kitchen appliances/TVs/refrigerators/washing machines/air conditioners, please make sure that the original label products such as accessories, manuals, warranty cards, etc. are complete and meet the special integrity standards 3. Books and other Audio-Video products will not be returned after unpacking; if the wrong products are sent due to the products themselves after unpacking; after the products are damaged, can apply for return service. |
| Policy Applied | Can't Apply return without reason within 15 days |
| Category | Ladies underwear/men underwear/socks/panties, etc. Adult products/sex toys under the secondary category "male appliances", "female appliances", "sex toys", "sexy underwear" Software products such as game CD/music CD Sim Recharge cards/ game card recharge / live broadcast recharge Diapers/pacifiers/feeding bottles/breast pumps Makeup/Perfume/Beauty Tools Beauty skincare/body/essential oil/personal care Haircare/wig |
Return conditions | 1. After unpacking underwear, etc., it is easy to cause the quality of the products to change or it is easy to affect personal safety or life and health after unpacking, so 15-day unreasonable return is not supported; |