1. Contact Us
If you have any questions regarding products, orders, shipping, or after-sales support, please feel free to reach out to us through our official channels:
✉️ Official Email: service@fordeal.com
💬 WhatsApp live chat: [click the WhatsApp button or click the Customer Service button]
2. Support Time-frame
We know your time is valuable. During our standard business hours [Monday to Sunday], there is always help for you.
Europ: All day
Middle East: 8:00 AM to 2:00 AM (UTC+3)
South Africa: 8:00 AM to 2:00 AM (UTC+2)
3. Escalation Process
We are dedicated to resolving your issues at the first point of contact. However, if you are unsatisfied with the initial resolution or if your inquiry exceeds the promised response time, you can seek further assistance through our Escalation Process:
How to request: When replying to your original email, add [Urgent/Escalation] to the beginning of the subject line. We will assign a dedicated senior customer service agent to look into the case and get back to you with a new resolution within 12 hours.
Please explain the escalation reason and subject with the order no and your request.
4. Customer Feedback
Your voice helps us improve. After your service ticket is closed, you may receive a brief satisfaction survey. We highly value your honest feedback—both positive and constructive—as it enables us to continuously optimize our service processes.